Refund Policy

The eligibility for a refund depends on your subscription type, the reason for cancellation, and whether a qualifying condition is met. The table below is a quick-reference summary:

Scenario	Eligibility	Amount
Annual plan cancelled within 7 days	Eligible	Pro-rata (unused months)
Annual plan cancelled after 7 days	Not Eligible	—
Monthly plan cancellation	Not Eligible	Access until period end
Billing error / duplicate charge	Eligible	Full erroneous amount
SLA breach (>99% uptime violated)	Case-by-Case	Pro-rata credit
Free trial conversion (within 48 hrs)	Eligible	Full refund
Add-on modules	Not Eligible	—
Setup / onboarding fees	Not Eligible	—

Monthly plans are billed in advance at the start of each billing cycle. Because monthly subscribers benefit from maximum flexibility with no long-term commitment, monthly plan fees are non-refundable once charged.

If you cancel a monthly plan, your access continues until the end of the current billing period and no further charges are made from the next cycle onwards. We recommend cancelling at least 3 days before your renewal date.

• Within 7 days of payment: You are eligible for a pro-rata refund for unused full months remaining in your annual term. A processing fee of ₹999 + GST applies.
• After 7 days of payment: Annual plan fees are non-refundable. You may continue using the Platform for the full contracted period.
• Mid-term downgrade: Downgrading does not entitle you to a refund of the difference. The lower tier applies from the next renewal cycle.

To initiate a refund within the 7-day window, email billing@hrpay.in with your account ID and reason for cancellation.

HRPay offers a 14-day free trial on all plans with no credit card required. No charges are incurred during the trial period.

If you convert your trial to a paid plan but decide within 48 hours of the first charge that HRPay is not right for you, you are entitled to a full refund with no questions asked. This grace period applies once per customer organisation and is not available for subsequent renewals.

Add-on modules (Expense Management, Advanced Analytics, Multi-Entity Payroll, API Access, etc.) are billed separately and are non-refundable once activated, as activation involves immediate access to premium features and configuration work.

Contact sales@hrpay.in for a pre-activation demo before committing to any module.

If you have been charged incorrectly — including duplicate transactions, incorrect plan amounts, or charges after cancellation — contact us immediately. All reported errors are investigated within 5 business days.

If a billing error is confirmed, a full refund of the erroneous amount will be issued to the original payment method.

The following are explicitly non-refundable under all circumstances:

• One-time setup and onboarding fees, regardless of the stage of onboarding.
• Professional services, including custom integrations, data migration, and training sessions.
• Add-on modules and premium feature activations, as described in Section 05.
• Monthly subscription fees for any completed billing cycle.
• Annual subscription fees requested after the 7-day refund window.
• Fees paid under promotional, discounted, or partnership pricing agreements.

1. Email billing@hrpay.in from your registered account email address.
2. Use the subject line: "Refund Request — [Your Company Name] — [Invoice Number]"
3. Include your HRPay Account ID, transaction ID, reason for the request, and preferred refund method.
4. Our billing team will acknowledge your request within 2 business days.
5. Approved refunds are processed within the timeline specified in Section 09.

Alternatively, raise a request from within HRPay: Account → Billing → Request Refund.

Payment Method	Processing Time	Notes
Credit / Debit Card	5–10 business days	Depends on issuing bank
UPI / Net Banking	3–5 business days	To originating bank account
NEFT / RTGS	2–3 business days	Requires verified bank details on file
HRPay Account Credit	Instant	Credited to your HRPay wallet

HRPay's internal approval process takes up to 5 business days from the date of refund approval. Total time from request to receipt may be up to 15 business days in exceptional cases.

Billing Support: billing@hrpay.in
General Support: support@hrpay.in
Phone: +91 22 4899 XXXX (Mon–Fri, 9 AM – 6 PM IST)
Address: HRPay Technologies Pvt. Ltd., 4th Floor, Magnum House, BKC, Mumbai – 400051, Maharashtra, India

If your concern was not addressed adequately, escalate to legal@hrpay.in.